Refund Policy

14-day refund window

Over the Line is sold by CL Cox. If you are not happy with your purchase, you can request a refund within 14 days of your order date, for any reason. After 14 days we no longer offer refunds for change of mind.

How to request a refund

Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders and handles all customer service inquiries and returns. To request a refund, visit paddle.net with your order email or receipt, or contact us and we will pass the request to Paddle on your behalf.

How refunds are issued

Approved refunds are returned to the original payment method by Paddle, usually within 5–10 business days depending on your bank. Because Over the Line unlocks features on the device you bought it on, access to paid features ends when a refund is issued.

Content you created stays on your own device and is not affected by a refund. You can export your trip before requesting one.

Paddle's policy

Refunds are also governed by Paddle's Refund Policy.